|
Commuter Services Conditions of Carriage
Timetables: The
times published are those which Chalkwell Coach Hire believe coaches
will maintain but incidents may arise which cannot be foreseen or avoided.
Liability cannot be accepted for losses arising from failure to adhere
to the timetable for circumstances beyond our control. Most coaches
are fitted with reliable two-way radio communication to help reduce
delays.
Tickets: Tickets
are not transferable and remain the property of the Company throughout
their validity. Tickets will be inspected by the driver or ticket collector
and withdrawn in case of misuse, e.g. use by a person other than to
whom the ticket was issued. Passengers may not travel without
a valid ticket and anyone who has purchased a season ticket but is not
carrying it with them when boarding a coach will be required to purchase
a ticket to travel, the cost of which is not refundable.
| 1. |
Service operates Monday to Friday,
excluding Bank Holidays. Special services operate over Christmas
and New Year. |
| 2. |
Return journeys from London cover the same
stops as the morning routes within Sittingbourne and Rainham. |
| 3. |
Passengers wishing to alight at Tollgate,
Black Prince or Bridgewood must inform the driver on boarding. |
| 4. |
Coaches stop at all recognised bus stops
on request between Murston and Tollgate. Between Black Prince
and New Covent Garden, coaches stop only at the places shown
in the timetable. |
| 5. |
A special four-day ticket will be sold at
a price of £36.80 in the case of a Bank Holiday week. |
| 6. |
For picking up
and setting down points in London see back of timetable. |
| 7. |
All times shown are subject to traffic conditions
and circumstances beyond our control. |
| 8. |
Passengers carried on any journey entirely
within Murston and Black Prince, or Blackwall Tunnel to New
Covent Garden will be carried at a flat fare of £3.00. |
| 9. |
Services are operated subject to our terms
and conditions, which are available on request. |
Refunds:
Annual Seasons -
Any refund will be calculated for up to 40 weeks travel from date
of commencement of travel and after that period no refund is payable.
A refund will be calculated on the cost of the ticket less the cost
of the number of monthly tickets, five day tickets and day return
tickets that would have been necessary to cover travel on the expired
portion. Refunds for tickets paid for by company cheques will be
paid to that company unless authorised otherwise in writing by that
company. A £35.00
administration charge shall apply to any refund.
Four Weekly -
A refund will be based on the cost of the ticket less the cost of the
number of five day tickets and day return tickets that would have been
necessary to cover travel of the days expired portion. A £10.00 administration
charge shall apply to any refund.
Refunds in the case of sickness
will not be available to season ticket holders but the period of validity
will be extended by the issue of a new ticket taking into account
the number of working days that the ticket is lodged with the
company. A doctor's or a hospital certificate or letter confirming
the inability to work must accompany the claim.
Replacement annual and four weekly tickets will
be issued at £20.00.
No replacement tickets can be issued for five day,
ten journey, single or day return tickets.
Luggage: Only
lightweight items may be placed in the overhead rack and passengers
are asked to place briefcases and other property of that nature on the
floor within their seat space. Large items will be accommodated in the
underfloor or rear lockers on request to the driver. Nothing may be
allowed to obstruct gangways or exits. Any article that may prove a
danger to persons on the coach or injurious to their property may be
refused entry.
Behaviour of passengers:
The driver of any Chalkwell Coach Hire managerial or supervisory staff
is empowered to require a passenger to leave a coach should their behaviour
be a danger to themselves or a danger or a nuisance to other passengers
or to other road users. Such behaviour shall include consumption of
alcohol, noise from any instrument, radio or recorded sound player,
excessive use of mobile phones and threatening behaviour etc.
Annual/Four Weekly Tickets
Season tickets can be purchased from the office
with either cash, cheque or by credit card made payable to Chalkwell
Coach Hire. All applications must be paid for in advance of issue. No
ticket will be issued unless it is paid for.
Applications can be made by post, in person to
the office or to the ticket collector. A passport sized photograph must
be submitted with the first application. Your ticket will be posted
to the address stated on the application.
In the case of illness only, you may deposit your
ticket at the office. You must provide a doctor's certificate or
hospital letter (a self certificating form is not acceptable) to
cover the period that your ticket is held. When you return to work
you will be issued with a new ticket with the expiry date extended
to match the number of travelling days missed. No allowance will
be made for any days other than when the ticket is at our office.
Any lost annual or four weekly ticket must be reported
to the office immediately. A duplicate ticket will be issued upon receipt
of an administration fee of £10.00. Journeys made whilst awaiting issue
of replacement must be paid for on the coach and are not refundable.
This season ticket must be carried on every journey,
without it you will be charged for the journey.
Single and Day Return Tickets
These are issued on the coach on the day of travel
or in advance from our office
Single and day return tickets are not transferable
or refundable.
Ten Single
Journey Tickets
These are issued either on the coach or from our
office.
Ten journey tickets are not transferable of refundable.
The purchaser must sign the ticket at the time
of issue.
Must be presented for endorsement at the time of
travel.
Weekly Season Tickets
These are issued on the coach on the day of travel.
Weekly season tickets are issued on Monday am/pm and Tuesday morning
journeys only. All weekly season tickets are valid until Friday afternoon
of the week in which the ticket was issued.
Weekly season tickets are not transferable
or refundable.
The purchaser must sign the ticket
at the time of issue.
|
