Bus driver Michael's a 'hero'

17/02/2015

Bus driver Michael Coughlin is a ‘hero’ in the eyes of Carol Lewis of Faversham.

Carol, of St. Nicholas Road, is a First Responder for South East Coast Ambulance Service who received a call to attend an elderly passenger on Chalkwell bus service 638.

“Driver Michael was absolutely fantastic,” said Carol.  “He did everything he could to help this elderly patient and myself.

“I would like my thanks passed on to him,” she said in an email to Chalkwell.  “It’s lovely to have someone so polite and helpful.

“Unfortunately, I can’t say any details about the patient because of patient confidentiality,” she added.

Michael, who is 56 on Monday and lives in Minster, pulled up at a bus stop in Court Street, Faversham, where an elderly lady – one of his regular customers – was waiting.

 “She was unsteady and didn’t look at all well,” he recalled.  “She was very cold and seemed to be dizzy, almost as if she had had a mild heart attack.

 “We steadied her and helped her inside the bus where we kept her still.  An  ambulance was called and we looked after her until it arrived.  A paramedic also attended.

“The lady was taken to hospital for a check over and I understand she’s fine now.”

Added Michael who has been a bus driver with Chalkwell since 2012:  “I’ve had a nice letter and voucher from the company.  I just like to think that any driver would have done the same in the circumstances.” 

Coincidentally, Sittingbourne-based Chalkwell recently announced that Kent Sussex and Surrey Air Ambulance will continue to be the company’s charity for 2015.

Representatives from the business visited the Air Ambulance base at Marden where the announcement became official.

Chalkwell’s Andy Bates, Karen Lockyer and Annette Withrington presented Air Ambulance with a cheque for £2,500 from its various fundraising activities since the company began its association with Air Ambulance in 2014.